FAQ

  • Seahorse

  • How do I clean the Seahorse?

    For cleaning the Seahorse you can use a non-needle syringe, sometimes called an oral syringe.

    1. Remove the heating tip/coil
    2. Use the syringe to squirt some isopropyl alcohol through the mouthpiece end. Only a little alcohol at a time.
    3. Stand the seahorse pro upright/vertical (mouthpiece pointing up) in a cup or glass for a few minutes. This will allow the alcohol to work its way down the airpath.  
    4. Use a pipe cleaner, small brush, or Q-tip to clean around the inside of the mouthpiece.
    5. The alcohol should dissolve the wax residue, and drip through, and come out of the end where the tip attaches. 
    6. Repeat steps 2 to 4 as needed.
    5. After use the syringe to squirt some warm water through the device to rinse any of the alcohol away.
  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click when pressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
    3. If the indicator light did not flash, please try charging the device.
    4. When connected to the USB charging cable, the LED light should be red to indicate charging.
    5. After charging, press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

  • Flashing yellow light (5 times)

    If the indicator light flashes yellow 5 times when you press the power button then this indicates an open circuit problem.  Sometimes this can be if the tip or cartridge isn't on correctly if it was screwed on too tight.

    Please also try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Flashing yellow light (10 times)

    If the indicators light flashes yellow 10 times when you press the power button then this indicates a short circuit problem.
    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Can't be charged

    Please try the following steps:
    1. See if the indicator light is flashing, take note of what color light.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    4. Try an alternative USB charging lead and USB charging socket.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours, check the LED indicator light is red when charging?
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3.After charging try to turn on the device.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    If it has worn out or is broken, please replace it with a new one.

If the device still doesn't work correctly, please send an email to [email protected] stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

  • Seahorse 2.0

  • How do I clean the Seahorse 2.0?

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click when pressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
    3. If the indicator light did not flash, please try charging the device.
    4. When connected to the USB charging cable, the LED light should be red to indicate charging.
    5. After charging, press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

  • Flashing yellow light (5 times)

    If the indicators light flashes yellow 5 times when you press the power button then this indicates an open circuit problem.  Sometimes this can be if the tip or cartridge isn't on correctly if it was screwed on too tight.

    Please also try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Flashing yellow light (10 times)

    If the indicators light flashes yellow 10 times when you press the power button then this indicates a short circuit problem.
    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Can't be charged

    Please try the following steps:
    1. See if the indicator light is flashing, take note of what color light.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    4. Try an alternative USB charging lead and USB charging socket.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours, check the LED indicator light is red when charging?
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3.After charging try to turn on the device.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    If it has worn out or is broken, please replace it with a new one.

If the device still doesn't work correctly, please send an email to [email protected] stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

  • Seahorse Pro

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click when pressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
    3. If the indicator light did not flash, please try charging the device.
    4. When connected to the USB charging cable, the LED light should be red to indicate charging.
    5. After charging, Press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

  • Not heating the quartz tip

    Please try the following steps:
    1. Please check if the button can work fine? Does the LED indicator light show when turning on/off the device, do the indicators work when pressing the power button
    2. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.

  • Flashing yellow light (5 times)

    If the indicators light flashes yellow 5 times when you press the power button then this indicates an open circuit problem.
     

    Please try the following steps:
    Sometimes this can be if the tip or cartridge isn't on correctly if it was screwed on too tight.
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?
    5. When cleaning the Seahorse Pro be careful not to unscrew the inset screw at the center of the 510 threaded section where the tip/coil attaches.
    If this screw is not securely in place, the vape will register a circuit error when the power button is pressed. Please ensure this screw is tight, secure and after cleaning.
  • Flashing yellow light (10 times)

    If the indicators light flashes yellow 10 times when you press the power button then this indicates a short circuit problem.

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?
    5. When cleaning the Seahorse Pro be careful not to unscrew the inset screw at the center of the 510 threaded section where the tip/coil attaches.
    If this screw is not securely in place, the vape will register a circuit error when the power button is pressed. Please ensure this screw is tight, secure and after cleaning.
  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours, check the LED indicator light is red when charging?
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3. After charging, try to turn on the device.

  • Flashing blue light.

    If the indicator light flashes blue when pressing the power button this indicates an overload problem.
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. If this screw is not securely in place, the vape will register a circuit error when the power button is pressed. Please ensure this screw is tight, and secure after cleaning.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.

    • Where can I get replacement accessories?

      You can buy all the accessories for the Seahorse Pro on our online headshop: www.lookah.com. where we sell atomizers, coils, glass tubes.

    • Problems with coils

      The coil is a consumables goods and will wear out in time, depending on how often it is used.
      To ensure the quartz tip lasts as long as possible, make sure you fully burn all the concentrates off the tip after each dab. If you leave concentrates on the tip or inside the airways it will harden and possibly ruin or wear out the coil prematurely. 
      If it has worn out or is broken, please replace it with a new one.

    • How to use with a 510 cartridge

      1. To use a 510 cartridge with the seahorse pro please ensure you have turned off the Seahorse Pro first and the tip is not hot.
      2. Unscrew the tip/coil and then screw on your 510 thread cartridge.
      3. You can then turn on the seahorse pro and vape from the mouthpiece pressing the button as you do so to vaporize the content of your cartridge.
      You can see an example in this video : https://www.lookah.com/videos/...

    • How to clean the Seahorse Pro

      Please see the video guide on how to clean a Seahorse Pro dab pen :
      Cleaning the Seahorse Pro Video 1
      Cleaning the Seahorse Pro Video 2

      Cleaning steps

      1. Remove the heating tip/coil
      2. Remove the glass mouthpiece
      3. Use a q-tip or paper towel with some isopropyl alcohol to clean the mouthpiece, then rinse the mouthpiece with warm water and dry.
      4. Dip the cleaning brush or a pipe cleaner in a little isopropyl alcohol then insert into the air path and twist to remove the residue in the Seahorse pro. Repeat the method again with a little warm water. 
      5. Use the cleaning brush or a q-tip to clean around the thread on the Seahorse Pro device.



  • If the device still doesn't work correctly, please send an email to [email protected], stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

    • Seahorse Coils

    • What is the difference between the Lookah Seahorse Coils?

      There are two types of Seahorse Coils.
      Seahorse Coil-Ⅰ Quartz and Seahorse Coil-Ⅱ Ceramic

      With both the seahorse tips, it's advisable to hold the vape at a 45-55 degree angle to the concentrate, use the edge of the tip to heat the concentrate, and be careful not to overload the tip as this can clog the tip and the device will vaporize more concentrate than what is needed. 

    • Seahorse Coil-Ⅰ Quartz

      The quartz tip is porous with a wire coil inside to heat it up. Because it is porous, it is more delicate than the ceramic tip.

      It heats up quickly and offers the best taste. When dabbing with the quartz coil, just set the desired temperature. When the tip is hot, place a small amount of wax or concentrates on the tip. Don't push the tip onto a hard surface as the delicate quartz coil could easily be damaged doing this, and it may break.

      To ensure the tip lasts as long as possible, make sure you fully burn all the concentrates off the tip after each dab. If you leave concentrates on the tip or inside the airways, it will harden and possibly ruin or wear out the coil prematurely.

      **Don't clean the quartz or ceramic tip with the cleaning brush or any liquids/solvents, as this can damage the tip.**

    • Seahorse Coil-Ⅱ Ceramic

      The ceramic tip has two small ceramic cylinders with a metal coil around them to heat them.

      The ceramic tip holds the temperature for longer. The airway path between the two ceramic coils is smaller than the airway hole in the center of the quartz tip. Therefore, you are unlikely to suck up any small bits of wax with the ceramic tip.

      The ceramic tips hold the temp for longer and are more durable, so you can gently press the hot end against the concentrate to vaporize it. Because stiffer concentrates are harder to break up and work with, the ceramic tip often works better with them as it can be heated and gently pressed against the concentrates to vaporize them.

      To ensure the tip lasts as long as possible, make sure you fully burn all the concentrates off the tip after each dab. If you leave concentrates on the tip or inside the airways, it will harden and possibly ruin or wear out the coil prematurely.

      **Don't clean the quartz or ceramic tip with the cleaning brush or any liquids/solvents, as this can damage the tip.**

    • Seahorse Coil-III - Ceramic Tube

      SeahorseCoil3

      Lookah Seahorse Coil Ⅲ -  Ceramic Tube 510 Thread Coil - Pack of 3 Coils
      The Seahorse Coil Ⅲ is for the following devices only:
      Lookah Seahorse Max
      Lookah Seahorse 2.0
      Lookah Seahorse Pro 2.0
      Lookah Seahorse X.

      The coil will NOT work on the first-generation Seahorse or Seahorse Pro dab pens. 

      Ideal for cloud chases and those wanting big rips the Seahorse Coil Ⅲ brings greater vapor than the other quartz or ceramic Seahorse coils.

      **To ensure the quartz tip lasts as long as possible, make sure you fully burn all the concentrates off the tip after each dab. If you leave concentrates on the tip or inside the airways it will harden and possibly ruin or wear out the coil prematurely. **

    • Unicorn E-Rig

    • Flashing Yellow Light

      Please remove the coil and test the device as shown.
      Turn on the device by pressing the power button 5 times.

      Place a conductive piece of metal, like a metal key or screwdriver, between the Pin in the center of the thread, and the Edge of the thread.

      Press the power button and take note of how many times the light around the power button flashes yellow.

    • Flashing yellow light (5 times)

      If the indicator's light flashes yellow 5 times and the device vibrates when you press the power button this indicates that the device could be defective.
      Please send an email to [email protected], stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). 

    • Flashing yellow light (10 times)

      If the indicator light flashes yellow 10 times it indicates that the coils was broken or damaged. Please try the following steps:
      1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the Unicorn e-rig.
      2. Replace the coil by screwing it (clockwise) into the threaded hole.
      3. Turn on the device and test if it now works.
      4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

    • Can't be charged

      Please try the following steps:
      1. See if the indicator light is flashing, take note of what color light.
      2. Please check if there is any damage or problems with the charging port and USB cable.
      3. If the charging port is dirty, clean with alcohol.
      4. Try an alternative USB charging lead and USB charging socket.

    • Flashing purple light (5 times)

      The purple flashing light indicates a temperature alarm. 
      The device will vibrate twice and turn off. 
      1.Please allow the device to cool down for 20 minutes before attempting to reuse it. 

    • Flashing red light (15 times)

      The red flashing light indicates low remaining power. Please try the following steps:
      1. Please charge the device for about 2 hours. Check the LED indicator light is red when charging?
      Note: The device can not be used during the charging process.
      2. Press the power button 5 times to turn the device off while charging.
      3. The light turns to cyan when the device is fully charged.
      4. After charging, try to turn on the device.

    • Where can I get replacement accessories? 

      You can buy all the accessories for the Unicorn e-rig on our online
      headshop: www.lookah.com where we sell atomizers and replacement glass cones. 

    • Snail Vape

    • Not heating the cartridge & not able to inhale wax

      Please try the following steps:
      1. Unscrew (anticlockwise) and take off the cartridge, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
      3. Replace the cartridge by screwing it (clockwise) into the threaded hole.
      4. Turn on the device and test if it now works.
      5. If the indicator light still flashes yellow, please try another new cartridge to see if it resolve the issue?

    • Flashing yellow light

      Please try the following steps:
      1. Unscrew (anticlockwise) and take off the cartridge, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
      2. Replace the cartridge by screwing it (clockwise) into the threaded hole.
      3. Turn on the device and test if it now works.
      4. If the indicator light still flashes yellow, please try another new cartridge to see if it resolve the issue?

    • Would not charge

      Please try the following steps:
      1. See if the indicator light is flashing, take note of what color light.
      2. Please check if there is any damage or problems with the charging port and USB cable.
      3. If the charging port is dirty, clean it with alcohol.
      4. Try an alternative USB charging lead and USB charging socket.

    • Poor contact, can work for a while, and not sometimes

      Please try the following steps:
      1. Unscrew (anticlockwise) and take off the cartridge, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
      2. Replace the cartridge by screwing it (clockwise) into the threaded hole.
      3. Turn on the device and test if it now works.
      4. Please check if the LED is flashing when it is on or charging.

    If the device still doesn't work correctly, please send an email to [email protected], stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

    • Q7 E-Nail

    • How to reset

      If the Q7 screen has frozen and the device will not respond when you press the buttons please try the following to see if it can be reset. At the same time, push and hold the - button and the power button for 10 seconds. This should go into reset mode. The device specification will show on the screen along with the hardware and software build info. Release the - button and the power button. The Lookah LO logo will display and then the device will power back on. It should now operate normally.

    • Would not charge

      Please kindly try the following steps:
      1. Please check if there is any damage or problems with the charging port and USB cable.
      3. If the charging port is dirty, clean with alcohol.
      2. See what information is shown on the display screen.
      3. Please keep charging 2 hours, then to turn on again to see if it can work now.

    • How to clean & Oil leaking from charging port

      Please clean/wipe with alcohol.

    • How to clean the Q7

      Please use a q-tip to clean the bowl of the Q7 after every use. This will prevent residue build-up, which, if left unattended, can clog the device and degrade the efficiency of the Q7.

      The Q7 airflow is through the carb cap into the bowl chamber and then through the metal pipe that connects the Q7 to your water pipe.

      If you experience a lack of airflow when you try to draw through the pipe, then the carb cap or the metal pipe from the bowl are likely clogged and need cleaning.

      You can remove the metal pipe on the Q7, the part that sits in the downstem joint of your water pipe. To do this, unscrew the pipe from the bottom of the device.

      Clean with a small nylon brush or q-tip and some isopropyl alcohol.

      Dip the brush or q-tip in the alcohol and then use it to clean the metal downpipe and airflow hole on the Q7, which it connects to. Check out the video for details.

      You can remove the carb cab by unscrewing it.

      Press down on the top of the carb cap with your finger; with the other hand, unscrew the underside of the carb cap. Check out the video for details.

      This will then come off in two pieces.

      Clean with some isopropyl alcohol and a soft nylon brush or q-tip.

      After cleaning, rinse it in water, dry it, and screw it back in place.

    If the device still doesn't work correctly, please send an email to [email protected], stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

    • Q8 Wax Vape

    • How to reset

      If the Q8 screen has frozen and the device will not respond when you press the buttons please try the following to see if it can be reset. At the same time, push and hold the - button and the power button for 10 seconds. This should go into reset mode. The device specification will show on the screen along with the hardware and software build info. Release the - button and the power button. The Lookah LO logo will display and then the device will power back on. It should now operate normally.

    • Would not charge

      Please kindly try the following steps:
      1. Please check if there is any damage or problems with the charging port and USB cable.
      2. If the charging port is dirty, clean with alcohol.
      3. See what information is shown on the display screen.
      4. See what information is shown on the display screen.

    • Error messages on the display

      1. (LOAD SC) - Short Circuit protection. Please email support if yous see this error.
      2. (LOW BAT) Battery volume protection. Please charge the device.
      3. (HSG HOT) Housing temperature protection. please discontinue use and allow to cool until using again.
      4. (PCB HOT) Overheat temperature protection for the whole device. Please discontinue use and allow to cool until using again.
      5. (SENSOR ERRRO) Real-time monitor. Please turn the device off. Wait 2 minutes and turn it back on to see if resolves.

    • How to clean

      1. Turn off the vaporizer before cleaning.
      2. Remove the mouthpiece.
      3. Use a q-tip or cotton bud to clean away excess residue in the heating chamber/dish.
      4. You can dip the q-tip in isopropyl alcohol if you need to remove stubborn residue.

    If the device still doesn't work correctly, please send an email to [email protected], stating the specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

    • Other

    • How to verify my product?

      Locate the sticker on the packaging of your device.
      Scratch off the silver "scratch me" patch to reveal a 16 digit number.
      Visit the verification webpage https://www.lookah.com/product-verification.html
      Enter the 16 digit number and click the verification button.
      If you have any questions, please contact our customer service team.

    • Shipping

    • Orders $50 and Above

      We will ship any orders costing $50+ for free within the lower 48 US States (plus the District of Columbia).
      Note:- This offer is not applicable to wholesale and store accounts and does not apply to any products or orders with a price lowered under $50 by a promotion or gift certificate.

    • Order Processing and Shipping Times

      Please allow 1 business day for the processing of orders.
      Shipping takes approximately 5-7 business days from when the order is processed.
      Over 95% of orders are delivered within this period. Note:- On rare occasions, if there are holidays, if there is extreme weather or other natural events, or if the address is in a remote location it may take a little longer for your package to arrive.

    • How is Shipping Calculated

      Shipping is based on the postage destination as well as the weight and size of the parcel. Guest and Retail account orders over $50 qualify for free shipping.
      Most other parcels sent within the USA can be sent for $19.90 USD. However larger packages with multiple items may cost more. Shipping is calculated on the checkout page after the destination is entered.

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