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FAQ

  • Seahorse

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click when pressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
    3. If the indicator light did not flash, please try charging the device.
    4. When connected to the USB charging cable, the LED light should be red to indicate charging.
    5. After charging, press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

  • Flashing yellow light (5 times)

    If the indicators light flashes yellow 5 times when you press the power button the this indicates an open circuit problem.
    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Flashing yellow light (10 times)

    If the indicators light flashes yellow 10 times when you press the power button the this indicates a short circuit problem.
    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Can't be charged

    Please try the following steps:
    1. See if the indicator light is flashing, take note of what color light.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    4. Try an alternative USB charging lead and USB charging socket.

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours, check the LED indicator light is red when charging?
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3.After charging try to turn on the device.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    If it has worn out or is broken, please replace it with a new one.

  • Clogged

    We are indeed sorry that there are no methods to resolve this issue.
    Please send an email to [email protected] with the specific problem, include a picture/video/ of the device and a picture of the purchase receipt (or advise where and when you purchased this device).

    We would be happy to support you with a discount upgrade to a seahorse PRO (an updated version of the seahorse) which doesn't have this problem.

If the device still doesn't work correctly, please send an email to [email protected], with a specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

  • Seahorse pro

  • Button stopped working

    Please try the following steps:
    1. Please check if the button can be pressed. It should click when pressed.
    2. Press the power button 5 times in quick succession to turn on/off the device. The indicator light should flash white 3 times after.
    3. If the indicator light did not flash, please try charging the device.
    4. When connected to the USB charging cable, the LED light should be red to indicate charging.
    5. After charging, press the power button 5 times to turn on the device, then press and hold the power button and test if the coil gets hot.

  • Not heating the quartz tip

    Please try the following steps:
    1. Please check if the button can work fine? Does the LED indicator light show when turning on/off the device, do the indicators work when pressing the power button
    2. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    3. Replace the coil by screwing it (clockwise) into the threaded hole.

  • Flashing yellow light (5 times)

    If the indicators light flashes yellow 5 times when you press the power button the this indicates an open circuit problem.
    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Flashing yellow light (10 times)

    If the indicators light flashes yellow 10 times when you press the power button the this indicates a short circuit problem.
    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the coil, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the coil and the 510 thread hole of the seahorse pro.
    2. Replace the coil by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new coil to see if it resolve the issue?

  • Flashing red light

    The red flashing light indicates low remaining power. Please try the following steps:
    1. Please charge the device for about 2 hours, check the LED indicator light is red when charging?
    Note: The device can not be used during the charging process.
    2. Press the power button 5 times to turn the device off while charging.
    3. After charging, try to turn on the device.

  • Where can I get replacement accessories?

    You can buy all the accessories for the Seahorse Pro on our online headshop: www.lookah.com. where we sell atomizers, coils, glass tubes.

  • Problems with coils

    The coil is a consumables goods and will wear out in time, depending on how often it is used.
    If it has worn out or is broken, please replace it with a new one.

If the device still doesn't work correctly, please send an email to [email protected], with a specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

  • Snail

  • Not heating the cartridge & not able to inhale wax

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the cartridge, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
    3. Replace the cartridge by screwing it (clockwise) into the threaded hole.
    4. Turn on the device and test if it now works.
    5. If the indicator light still flashes yellow, please try another new cartridge to see if it resolve the issue?

  • Flashing yellow light

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the cartridge, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
    2. Replace the cartridge by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. If the indicator light still flashes yellow, please try another new cartridge to see if it resolve the issue?

  • Would not charge

    Please try the following steps:
    1. See if the indicator light is flashing, take note of what color light.
    2. Please check if there is any damage or problems with the charging port and USB cable.
    3. If the charging port is dirty, clean with alcohol.
    4. Try an alternative USB charging lead and USB charging socket.

  • Poor contact, it can work for a while, and not sometimes

    Please try the following steps:
    1. Unscrew (anticlockwise) and take off the cartridge, use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
    2. Replace the cartridge by screwing it (clockwise) into the threaded hole.
    3. Turn on the device and test if it now works.
    4. Please check if the LED is flashing when it is on or charging.

If the device still doesn't work correctly, please send an email to [email protected], with a specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

If the device still doesn't work correctly, please send an email to [email protected], with a specific problem. Please include a picture or video showing the fault and a picture of the purchase receipt (or advise when and where you bought this device). If it is a manufacturing fault and still during the warranty period we may require you to ship back the defective device, before sending out a replacement.

  • Glass Water Bong Water pipe bongs

  • How to handle the broken problem

    1. We suggest you open the package in front of the courier. If you find the glass broken, you can complain directly to the shipping company, also send an email containing the order number, the pictures/videos, and description of the problem to [email protected], we will assist to resolve it.
    2. If you already signed for it, could you please contact your location shipping company for an "incident number", Send that together with your order number, the picture/video showing the problem parts, and describe the problem in an email to:[email protected], we will follow-up to process this for you. You can see our full warranty and returns policy here:https://www.lookah.com/returns-and-exchanges/

  • How to fill in the proper amount of water

    The water level should be about 1/2 to 1 inch (1.5 to 2.5cm) above the water pipe's percolator(s)/downstem. If you are not sure, please feel free to contact: [email protected]. Provide us with the SKU number of your product, and we will provide you with details.

  • Other

  • How to verify my product?

    Locate the sticker on the packaging of your device.
    Scratch of the silver "scratch me" patch to reveal a 16 digit number.
    Visit the verification webpage https://www.lookah.com/product-verification.html
    Enter the 16 digit number and click the verification button.
    If you have any questions, please contact our customer service team.

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